Contact Us

We are currently gathering feedback on the LEAPmat as a prototype tool for clinicians involved in lower extremity performance testing and return-to-sport assessment. If you're a healthcare provider, researcher, or professional interested in learning more about the LEAPmat, sharing your insights, or participating in future pilot opportunities, we’d love to hear from you.

Please use the form below to get in touch.

We are committed to providing excellent customer support and assistance for any inquiries, concerns, or issues related to the LEAPmat™. Please refer to the following contact information and guidelines for reaching our dedicated Customer Support team:

1.      Contact Channels:

a.      Email: info@leapmat.com

b.      Phone: 713-730-9941

c.       Live Chat: available in limited form at http://www.leapmat.com/pages/contact

d.      Online Contact Form: http://www.leapmat.com/pages/contact

2.      Support Hours:

a.      Our Customer Support team is available to assist you during our regular business hours:

                                                              i.      M-F, 8a-5p CST

                                                             ii.      Exceptions may be present during US holidays

3.      Response Time:

a.      We strive to provide timely responses to all customer inquiries. Our goal is to respond to your message or call within 24-48 hours during our regular business hours.

b.      Please note that during peak periods or exceptional circumstances, response times may be slightly longer, but we will make every effort to address your concerns promptly.

4.      Guidelines for Inquiries:

a.      When contacting our Customer Support team, please provide the following details to help us assist you more effectively:

                                                              i.      Your name and contact information (email address, phone number).

                                                             ii.      Order number or relevant purchase details, if applicable.

                                                           iii.      A clear and detailed description of your inquiry, concern, or issue.

                                                           iv.      Any supporting documentation or images that may be helpful for us to understand and resolve your query.

5.      Feedback and Suggestions:

a.      We welcome your feedback and suggestions on how we can improve our products and services. Your input is valuable to us and helps us enhance the LEAPmat™ experience.

b.      If you have any ideas, comments, or suggestions, please feel free to share them with us through any of the provided contact channels.

We appreciate your trust in Tandem Performance Solutions, LLC and look forward to assisting you with any questions or concerns regarding the LEAPmat™.